EDIT: The company called and refunded the shop fees in order to increase my trust and regain our business. That was very much appreciated. My husband and I have been customers for around 4 years and we finally woke up to how screwed we were really getting. This past visit, I had an appointment at 9:00. They didn't even begin looking at my car until near 12:00. They came up with a laundry list of things to be done, when it turns out I only needed one thing to pass the state inspection. We called around and I found a lot of lower prices elsewhere, but we would have had to pay the inspection fee again to someone else so we decided to have honest 1 do the work needed to pass. They gave us a price for the day of ge work, and it was around 65$ more when I went to pick it up. They not only charge a large amount for labor, but then make you pay disposal fees and "shop fees". That isn't in life's in your 90$ an hour of labor? I asked the guy about it and he said he would take it off of my bill since I was told a much lower price before agreeing to the work. Instead, what he did was honor my coupon. I believe that they should have fixed their wrong and gave me my coupon, which is what I thought they were doing. I got tired of arguing and just left. Let me tell you, I will not be back.